Initial Disclosure Document
Initial Disclosure Document (IDD)
Who are we?
North West Trade Centre Lancaster
Northgate, White Lund Industrial Estate,
Morecambe, Lancashire LA33AY
Tel: 01524 943050
Email: sales@northwesttradecentre.co.uk
Website: https://www.northwesttradecentre-lancaster.co.uk
Who regulates us?
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
North West Trade Centre Lancaster is authorised and regulated by the Financial Conduct Authority, for credit brokerage. FCA number: 626193. We are a credit broker and not a lender.
You can check this information at https://www.fca.org.uk/
Use this information to decide if our services are right for you.
What will you have to pay us for our services?
We will receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. These arrangements are negotiated with our lenders in advance and do not give us any discretion to negotiate or adjust your annual percentage rate (APR) or any other item included in the total charge for credit.
The APR may vary according to your credit status or the amount you borrow. The commission we earn does not change in relation to the type of finance (Hire Purchase, Personal Loan or Personal Contract Purchase) you choose or the length of the finance agreement.
The lenders we work with could pay commission at different rates. However, the amount of commission that we receive from the lender is predetermined and cannot be changed for your agreement.
We will confirm the likely amount of commission we will receive for arranging your finance agreement in good time, before you sign the finance agreement.
We do not charge you a fee for our services, but the commission we receive from the lender impacts the amount you pay.
Which service will we provide for you?
We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase (written quotation available upon request).
Each credit provider may have different interest rates and charges.
We are only able to offer finance products from these providers, which may be suitable for you, and we will explain the key features of your chosen product to you.
As a credit broker with a limited panel of preferred credit providers from whom we receive commission,
In line with our regulatory requirements, we will try to get you the finance arrangement you were quoted from our limited panel of credit providers or a suitable alternative offer and the commission we receive will never be our primary decision of which lender to place you with.
However, we may be influenced by the amount of commission we earn. This means you should not think we are giving financial advice or a recommendation to you. Depending on your circumstances you may be able to negotiate a better or different finance arrangement if you shop around.
We are NOT independent financial advisors. We will provide details of the products available from the credit providers that we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you.
All finance is subject to status and income. Terms and conditions apply. Applicants must be 18 years or over.
Our Insurance Services
We do not offer any insurance products.
What to do if you have a complaint
To register a complaint contact us by either:
Email: sales@northwesttradecentre.co.uk
Telephone: 01524 943050
Or write to us at: Northgate, White Lund Industrial Estate, Morecambe, Lancashire LA33AY
Complaints Procedure
How we handle your complaint
North West Trade Centre Lancaster are committed to providing high quality services to all our customers. However, we appreciate we may not always get it right. If a problem occurs, we strive to address complaints promptly and effectively.
Contact us
- By telephone: 01524 943050
- By email: sales@northwesttradecentre.co.uk
- By post: Northgate, White Lund Industrial Estate, Morecambe, Lancashire LA33AY
When and how you will hear from us
If we can resolve your complaint within 3 working days, we will send you written confirmation in the form of a summary resolution letter.
Where we cannot resolve your complaint within three working days, we will send you a written acknowledgement and carry out a full investigation. We will keep you informed throughout.
We will send you a final response within 8 weeks (unless your complaint relates to commission arrangements).
Complaints relating to commission arrangements
The FCA has announced a temporary pause to the standard complaint handling timescales for complaints relating to motor finance commission arrangements (DCA and non-DCA).
During this period we may not issue a final response until the FCA concludes its review, currently expected on 4th December 2025.
More information is available at www.fca.org.uk/consumers/car-finance-complaints
Referring your complaint
If you remain dissatisfied, you may refer your complaint to the Financial Ombudsman Service (FOS):
www.financial-ombudsman.org.uk
Tel: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
You must refer your complaint within 6 months of our final response letter. All records will be retained for six years.
SAF & FCA Approval Status
North West Trade Centre Lancaster is authorised and regulated by the Financial Conduct Authority for credit brokerage, firm reference number 626193. We are also SAF Approved.
What is SAF?
Specialist Automotive Finance (SAF) provides knowledge-based motor finance learning to increase professionalism and consumer confidence.
What does the learning cover?
- Finance structures
- Finance products
- Interest rates
- Consumer credit and the FCA
- Promoting and selling motor finance
- General legislation impacting the sales process
A copy of our SAF Approval certificate is available upon request.
